Free shipping in Phnom Penh · Visit our atelier at 81C Street 360

Return Policy

At TIMAN.Asia, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help with easy exchanges and returns.

✅ Conditions for Return & Exchange

Products can be exchanged or returned within 7 days of receiving your order.

Items must be unused, unworn, and in original packaging.

The receipt or proof of purchase is required.

Only regular-priced items may be refunded or exchanged. Sale items are not eligible.

✅ Eligible Cases for Exchange/Return Wrong size delivered. Wrong product or color delivered. Manufacturing defects (stitching, sole, leather flaws, etc.).

❌ Non-eligible Cases Products that show signs of wear and tear. Damage caused by improper use, storage, or cleaning. Customized or special-order items.

🔄 Process Contact our Customer Care team via email [email protected] or phone/Telegram +855 89 395 625. Provide your order number, photos of the product, and reason for return/exchange. Our team will confirm eligibility and arrange pickup or advise shipping back to our store. Once received and inspected, we will process your exchange or refund. 💳 Refunds Approved refunds will be issued to your original payment method within 7–10 business days. Shipping fees (if any) are non-refundable.

🛍️ In-store Returns You may also return or exchange products directly at our store: 📍 #81C, St360, Boeng Keng Kang III, Chamkarmon, Phnom Penh, Cambodia