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Return Policy

At TIMAN.Asia, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help with easy exchanges and returns.

✅ Conditions for Return & Exchange

Products can be exchanged or returned within 7 days of receiving your order.

Items must be unused, unworn, and in original packaging.

The receipt or proof of purchase is required.

Only regular-priced items may be refunded or exchanged. Sale items are not eligible.

✅ Eligible Cases for Exchange/Return Wrong size delivered. Wrong product or color delivered. Manufacturing defects (stitching, sole, leather flaws, etc.).

❌ Non-eligible Cases Products that show signs of wear and tear. Damage caused by improper use, storage, or cleaning. Customized or special-order items.

🔄 Process Contact our Customer Care team via email timancambodia@gmail.com or phone/Telegram +855 89 395 625. Provide your order number, photos of the product, and reason for return/exchange. Our team will confirm eligibility and arrange pickup or advise shipping back to our store. Once received and inspected, we will process your exchange or refund. 💳 Refunds Approved refunds will be issued to your original payment method within 7–10 business days. Shipping fees (if any) are non-refundable.

🛍️ In-store Returns You may also return or exchange products directly at our store: 📍 #81C, St360, Boeng Keng Kang III, Chamkarmon, Phnom Penh, Cambodia